Best Buy SUXORS
by V.E. on December 23rd, 2005
filed under ladyamedeus, personal, politics
A couple of days ago, I bought a new optical mouse and a gift for Bennett online at BestBuy.com using two gift cards I received in the mail. Because I didn’t want to pay for shipping, I chose the “I’ll pick it up at the store when it’s ready” option. The automated thingy sent me an email saying that the store at which I wanted to pick my stuff up didn’t have the gift for Bennett, but DID have the mouse. It said to call Customer Service (1-888-BEST-BUY) to move it to another store that did have it in stock. So I call them, and the automated phone thingy puts me on hold for over half an hour and when I finally talk to someone, they move both parts of my order to be picked up at another nearby store.
So in an hour or so, I get another email saying that this NEW store doesn’t have EITHER part of my order in stock and to call Customer Service again to change/move it AGAIN. So, I call again and am put on hold for an HOUR. After that, I’m like, “Well fuck that.” and hang up… which I SHOULD’VE done a half hour sooner. So I GO to the nearest Best Buy and talk to like 10 different people, NONE of whom know what I’m talking about. I’m sitting there like, “Look, I bought the damn thing on YOUR website; and you can’t help me? You all suck.” Even the guy who was the in-store website guy was no use. It was sad.
So I go home and call Customer Service again and am on hold for 45 minutes and when I finally reached someone REAL, I’m like, “Cancel my order, damnit!” After more than FOUR hours going through menus and waiting to talk to a REAL person on the phone and/or walking around the store becoming increasingly more irritated, I cancelled my order. (My gift cards were refunded, thankfully, or I’d have been LIVID.)
The moral of this story: Just pay for shipping. It’s worth it, even if it doesn’t seem like it. ALSO: Interactive Voice Response (IVR) Cheat Sheet: how to talk to a real person a quickly as possible.
Heh… that cheat sheet is awesome! You have done mankind a service by posting it. ::bows:: <3